At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.
If you would like to visit us in any of our locations:
Important notice regarding sensitive data through non-secure email:
To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.
If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: firstname.lastname@example.org.
If you have any concerns or need information regarding accessibility options, please contact us at: email@example.com.
Notice of error and/or requests for information must be sent to:
Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555
In your letter, please include the following:
Your name and mortgage loan number.
Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.
NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.
Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.