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Get answers to the most frequently asked questions. Its the quickest way to find a solution to common banking issues.
Send us an email and we will respond within 24 hours. Do not send account, or personally identifiable information via email.
Get immediate answers to a host of questions. For transaction and payment issues, it’s best to call us as we can’t take sensitive information over chat.
Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365).
Frequently Asked Questions
https://www.amerantbank.com/faq
Toll Free:
1-855 AMERANT | 1(855) 263-7268
Direct / International:
(305) 629-1200
Toll free outside U.S.:
Venezuela: 0-800-100-2600
Colombia: 01-800-51-83153
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday – Sunday
8:00 AM – 5:00 PM EST
24/7
Automated Telephone Banking Service
Telephone:
(305) 629-1260
Toll free:
1-866-806-8125
Venezuela: 0-800-100-5469
1-844-699-4549
Monday – Sunday
7:00 AM – 1:00 AM EST
First Bankcard®:
Personal Cards: 1-888-295-5540
Business Cards: 1-800-819-4249
*Citizens or resident of the United States (U.S.)
International American Express®:
1-833-882-6490
*Non-citizens or non-resident of the United States (U.S.)
(305) 629-1212
1-888-629-0810
Saturday
At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.
Important notice regarding sensitive data through non-secure email:
To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.
If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.
1-855-846-6622
If you have any concerns or need information regarding accessibility options, please contact us at: questions@amerantbank.com.
To learn more about ADA Website Accessibility Statement click here.
(305) 460-8599
1-800-320-2819
Toll free outside of U.S:
Venezuela: 0-800-100-5985
9:00 AM – 5:00 PM EST
Toll free outside of U.S.:
Saturday – Sunday:
(Automated Telephone Banking Service)
(305) 441-5555
1-866-649-8846
Venezuela: 0-800-100-5988
(305) 460-4032
8:30 AM – 5:30 PM EST
For information on our mortgage products and services, click here.
Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.
1-844-200-8638
Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.
Notice of error and/or requests for information must be sent to:
Amerant Bank N.A. P.O. Box 226555 Miami, FL 33222-6555
In your letter, please include the following:
Your name and mortgage loan number.
Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.
NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.
Please share your location to continue.
Check our help guide for more info.