Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365).

Customer Call Center

Online and Mobile Banking Support Call Center

Online Bill Pay Support

Credit Card Call Center

Report Credit Card Loss, Theft, or Fraud

Report ATM or Debit Card, Check Loss, Theft, or Fraud

How Can We Improve?

At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.

Important notice regarding sensitive data through non-secure email:

To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.

Americans with Disabilities Act (ADA) Website Accessibility Statement

If you have any concerns or need information regarding accessibility options, please contact us at: questions@amerantbank.com.

To learn more about ADA Website Accessibility Statement click here.

General

Online and Mobile Banking Support Call Center

General

General

Amerant Mortgage, LLC

For information on our mortgage products and services, click here.

Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.

Request Information or Notice Error for Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.

Request Information or Notice Error for Existing Residential Mortgages

Notice of error and/or requests for information must be sent to:

Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number.

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.