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  • Personal

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    • Amerant Bank
    • Amerant Investments, Inc.
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    Amerant Bank

    Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365).

    Frequently Asked Questions

    https://www.amerantbank.com/faq

    Customer Call Center

    Toll Free:

    1-855 AMERANT | 1(855) 263-7268

    Direct / International:

    (305) 629-1200

    Toll free outside U.S.:

    Venezuela: 0-800-100-2600

    Colombia: 01-800-51-83153

    Monday – Friday

    7:00 AM – 8:00 PM EST

    Saturday – Sunday

    8:00 AM – 5:00 PM EST

    24/7

    Automated Telephone Banking Service

    Online and Mobile Banking Support Call Center

    Telephone:

    (305) 629-1260

    Toll free:

    1-866-806-8125

    Toll free outside U.S.:

    Venezuela: 0-800-100-5469

    Monday – Friday

    7:00 AM – 8:00 PM EST

    Saturday – Sunday

    8:00 AM – 5:00 PM EST

    Online Bill Pay Support

    Toll free:

    1-844-699-4549

    Monday – Sunday

    7:00 AM – 1:00 AM EST

    Credit Card Call Center

    First Bankcard®:

    Personal Cards: 1-888-295-5540

    Business Cards: 1-800-819-4249

    *Citizens or resident of the United States (U.S.)

    International American Express®:

    1-833-882-6490

    *Non-citizens or non-resident of the United States (U.S.)

    Monday – Sunday

    24/7

    Report Credit Card Loss, Theft, or Fraud

    First Bankcard®:

    Personal Cards: 1-888-295-5540

    Business Cards: 1-800-819-4249

    *Citizens or resident of the United States (U.S.)

    International American Express®:

    1-833-882-6490

    *Non-citizens or non-resident of the United States (U.S.)

    Monday – Sunday

    24/7

    Report ATM or Debit Card, Check Loss, Theft, or Fraud

    Telephone:

    (305) 629-1212

    Toll free:

    1-888-629-0810

    Toll free outside U.S.:

    Venezuela: 0-800-100-2600

    Colombia: 01-800-51-83153

    Monday – Friday

    7:00 AM – 8:00 PM EST

    Saturday

    8:00 AM – 5:00 PM EST

    24/7

    Automated Telephone Banking Service

    How Can We Improve?

    At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.

    Important notice regarding sensitive data through non-secure email:

    To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

    If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.

    Toll free:

    1-855-846-6622

    Monday – Friday

    7:00 AM – 8:00 PM EST

    Saturday – Sunday

    8:00 AM – 5:00 PM EST

    Americans with Disabilities Act (ADA) Website Accessibility Statement

    If you have any concerns or need information regarding accessibility options, please contact us at: questions@amerantbank.com.

    To learn more about ADA Website Accessibility Statement click here.

    Amerant Investments, Inc.

    General

    Telephone:

    (305) 460-8599

    Toll free:

    1-800-320-2819

    Toll free outside of U.S:

    Venezuela: 0-800-100-5985

    Monday – Friday

    9:00 AM – 5:00 PM EST

    Online and Mobile Banking Support Call Center

    Telephone:

    (305) 629-1260

    Toll free:

    1-866-806-8125

    Toll free outside of U.S.:

    Venezuela: 0-800-100-5469

    Monday – Friday

    7:00 AM – 8:00 PM EST

    Saturday – Sunday:

    8:00 AM – 5:00 PM EST

    24/7

    (Automated Telephone Banking Service)

    Trust Services

    General

    Telephone:

    (305) 441-5555

    Toll free:

    1-866-649-8846

    Toll free outside of U.S:

    Venezuela: 0-800-100-5988

    Monday – Friday

    9:00 AM – 5:00 PM EST

    Private Banking

    General

    Telephone:

    (305) 460-4032

    Monday – Friday

    8:30 AM – 5:30 PM EST

    24/7

    Automated Telephone Banking Service

    Mortgages/Home Equity Line of Credit

    Amerant Mortgage, LLC

    For information on our mortgage products and services, click here.

    Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.

    Toll free:

    1-844-200-8638

    Request Information or Notice Error for Existing Home Equity Lines of Credit

    Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.

    Request Information or Notice Error for Existing Residential Mortgages

    Notice of error and/or requests for information must be sent to:

    Amerant Bank N.A.
    P.O. Box 226555
    Miami, FL 33222-6555

    In your letter, please include the following:

    Your name and mortgage loan number.

    Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

    NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

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    The entire contents of this website are subject to copyright protection. The content available on this Website is the property of Amerant Bank, N.A., Amerant Investments, Inc., Amerant Trust, N.A. or its licensors and is protected by copyright and other intellectual property laws in the United States of America and by international copyright laws.

    This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyze your use of our products and services, assist with our promotions and marketing efforts.

    Banking products and services are provided by Amerant Bank, N.A. Member FDIC. Equal Housing Lender – NMLS ID #432244.
    Investment services are provided by Amerant Investments, Inc., an SEC registered broker-dealer and investment advisor, member of FINRA and SIPC.

    Rule 606 Disclosure of Order Routing Practices.

    Investments are Not FDIC or any other Government Agency Insured | Are Not Bank Guaranteed | May lose value

    Trust services offered through Amerant Trust, N.A. and are limited to trust administration.


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