Contact Us | AMERANT

Contact Us

Amerant’s Customer Support Team is available by phone at:

Amerant Bank

Customer Call Center
Telephone:
(305) 629-1200
(305) 629-1212
Toll free:
1-888-629-0810,
1-888-711-4294
Toll free outside U.S.:
Venezuela: 0-800-100-2600
Colombia: 01-800-51-83153
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday
8:00 AM – 5:00 PM EST

 

24/7 (Automated Telephone Banking Service)

Online and Mobile Banking Support Call Center
Telephone:
(305) 629-1260
Toll free:
1-866-806-8125
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday
8:00 AM – 5:00 PM EST
Online Bill Pay Support
Toll free:
1-844-699-4549
Monday – Sunday
7:00 AM – 1:00 AM EST
Credit Card Call Center
Telephone:
(305) 717-1919
Toll free:
1-866-806-6610
Toll free outside U.S.:
Venezuela: 0-800-100-3184
Monday – Sunday
24 hours a day

Share your Feedback

Call Center
Toll free:
(855)-846-6622
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday
8:00 AM – 5:00 PM EST

 

At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.

 

Wealth Management

Amerant Investments, Inc.
Telephone:
(305) 460-8599
Toll free:
1-800-320-2819
Toll free outside U.S.:
Venezuela: 0-800-100-5985
Monday – Friday
9:00 AM – 5:00 PM EST
Amerant Trust, N.A.
Telephone:
(305) 441-5555
Toll free:
1-866-649-8846
Toll free outside U.S.:
Venezuela: 0-800-100-5988
Monday – Friday
9:00 AM – 5:00 PM EST
Private Banking
Telephone:
(305) 460-4033
Toll free:
1-866-905-5230
Monday – Friday
8:30 AM – 5:30 PM EST

 

24/7 (Automated Telephone Banking Service)

Credit Card Call Center
Telephone:
(305) 717-1969
Toll free:
1-866-374-0749
Toll free outside U.S.:
Venezuela: 0-800-100-9017
Monday – Sunday
24 hours a day
Online and Mobile Banking Support Call Center
Telephone:
(305) 460-4022
Toll free:
1-855-583-5099
Toll free outside U.S.:
Venezuela: 0-800-100-4306
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday
8:00 AM – 5:00 PM EST

 

24/7 (Automated Telephone Banking Service)

ADA Website Accessibility Statement

If you have any concerns or need information regarding accessibility options, please contact us at: digitalmarketing@amerantbank.com

Email Us

Important notice regarding sensitive data through non-secure email:

To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.

 

Existing Residential Mortgages

Notice of error and/or requests for information must be sent to:

Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number.

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.

Report Credit Card Loss, Theft or Fraud:
Telephone:
(305) 717-1919
Toll free:
1-866-208-6610
Toll free outside U.S.:
Venezuela: 0-800-100-3184
Monday – Sunday
24 hours a day
Report ATM Card, Debit Card, Check Loss, Theft or Fraud:
Telephone:
(305) 629-1212
Toll free:
1-888-629-0810
Toll free outside U.S.:
Venezuela: 0-800-100-2600
Colombia: 01-800-51-83153
Monday – Friday
7:00 AM – 8:00 PM EST
Saturday
8:00 AM – 5:00 PM EST

 

24/7 (Automated Telephone Banking Service)