Contact Us

Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365). Answers to many commonly asked questions can be found here.

Frequently Asked Questions

https://www.amerantbank.com/faq

Customer Call Center

Toll Free:

1-855 AMERANT | (855) 263-7268

Direct / International:

(305) 629-1200

Toll free outside U.S.:

Venezuela: 0-800-100-2600

Colombia: 01-800-51-83153

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Sunday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

Online and Mobile Banking Support Call Center

Telephone:

(305) 629-1260

Toll free:

1-866-806-8125

Toll free outside U.S.:

Venezuela: 0-800-100-5469

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Online Bill Pay Support

Toll free:

1-844-699-4549

Monday – Sunday

7:00 AM – 1:00 AM EST

Credit Card Call Center

First Bankcard®:

Personal Cards: 1-888-295-5540 

Business Cards: 1-800-819-4249

*Citizens or resident of the United States (U.S.)

International American Express®:

1-833-882-6490

*Non-citizens or non-resident of the United States (U.S.)

Monday – Sunday

24 hours a day

Report Credit Card Loss, Theft, or Fraud

First Bankcard®:

Personal Cards: 1-888-295-5540

Business Cards: 1-800-819-4249

*Citizens or resident of the United States (U.S.)

International American Express®:

1-833-882-6490

*Non-citizens or non-resident of the United States (U.S.)

Monday – Sunday

24 hours a day

Report ATM or Debit Card, Check Loss, Theft, or Fraud

Telephone:

(305) 629-1212

Toll free:

1-888-629-0810

Toll free outside U.S.:

Venezuela: 0-800-100-2600

Colombia: 01-800-51-83153

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

Appointments

If you would like to visit us in any of our locations:

Make an Appointment

How Can We Improve?

At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.

Important notice regarding sensitive data through non-secure email:

To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.

Toll free:

1-855-846-6622

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Americans with Disabilities Act (ADA) Website Accessibility Statement

If you have any concerns or need information regarding accessibility options, please contact us at: questions@amerantbank.com.

To learn more about ADA Website Accessibility Statement click here.

General

Telephone:

(305) 460-8599

Toll free:

1-800-320-2819

Toll free outside of U.S:

Venezuela: 0-800-100-5985

Monday – Friday

9:00 AM – 5:00 PM EST

Online and Mobile Banking Support Call Center

Telephone:

(305) 629-1260 

Toll free:

1-855-583-5099

Toll free outside of U.S.:

Venezuela: 0-800-100-4306

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

General

Telephone:

(305) 441-5555

Toll free:

1-866-649-8846

Toll free outside of U.S:

Venezuela: 0-800-100-5988

Monday – Friday

9:00 AM – 5:00 PM EST

General

Telephone:

(305) 460-4033

Toll free:

1-866-905-5230

Monday – Friday

8:30 AM – 5:30 PM EST

24/7

(Automated Telephone Banking Service)

Amerant Mortgage, LLC

For information on our mortgage products and services, click here.

Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.

Telephone:

(786) 805-6580

Toll free:

1-844-200-8638

Request Information or Notice Error for Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.

Request Information or Notice Error for Existing Residential Mortgages

Notice of error and/or requests for information must be sent to:

Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number.

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

Amerant Bank is here to help you with all your banking needs. In addition to our call centers, you can also view our frequently asked questions (24/7 – 365). Answers to many commonly asked questions can be found here.

Frequently Asked Questions

https://www.amerantbank.com/faq

Customer Call Center

Toll Free:

1-855 AMERANT | (855) 263-7268

Direct / International:

(305) 629-1200

Toll free outside U.S.:

Venezuela: 0-800-100-2600

Colombia: 01-800-51-83153

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Sunday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

Online and Mobile Banking Support Call Center

Telephone:

(305) 629-1260

Toll free:

1-866-806-8125

Toll free outside U.S.:

Venezuela: 0-800-100-5469

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Online Bill Pay Support

Toll free:

1-844-699-4549

Monday – Sunday

7:00 AM – 1:00 AM EST

Credit Card Call Center

First Bankcard®:

Personal Cards: 1-888-295-5540 

Business Cards: 1-800-819-4249

*Citizens or resident of the United States (U.S.)

International American Express®:

1-833-882-6490

*Non-citizens or non-resident of the United States (U.S.)

Monday – Sunday

24 hours a day

Report Credit Card Loss, Theft, or Fraud

First Bankcard®:

Personal Cards: 1-888-295-5540

Business Cards: 1-800-819-4249

*Citizens or resident of the United States (U.S.)

International American Express®:

1-833-882-6490

*Non-citizens or non-resident of the United States (U.S.)

Monday – Sunday

24 hours a day

Report ATM or Debit Card, Check Loss, Theft, or Fraud

Telephone:

(305) 629-1212

Toll free:

1-888-629-0810

Toll free outside U.S.:

Venezuela: 0-800-100-2600

Colombia: 01-800-51-83153

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

Appointments

If you would like to visit us in any of our locations:

Make an Appointment

How Can We Improve?

At Amerant Bank, N.A. we strive to deliver superior service to our customers. If our service falls short of your expectations, please let us know right away, so that we can address your concerns.

Important notice regarding sensitive data through non-secure email:

To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Amerant. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our Online Banking secure message service by logging into your Online Banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

If you do not have an Online Banking account, or if you have a general question and would like to send us an email, please email us at: questions@amerantbank.com.

Toll free:

1-855-846-6622

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

Americans with Disabilities Act (ADA) Website Accessibility Statement

If you have any concerns or need information regarding accessibility options, please contact us at: questions@amerantbank.com.

To learn more about ADA Website Accessibility Statement click here.

General

Telephone:

(305) 460-8599

Toll free:

1-800-320-2819

Toll free outside of U.S:

Venezuela: 0-800-100-5985

Monday – Friday

9:00 AM – 5:00 PM EST

Online and Mobile Banking Support Call Center

Telephone:

(305) 629-1260 

Toll free:

1-855-583-5099

Toll free outside of U.S.:

Venezuela: 0-800-100-4306

Monday – Friday

7:00 AM – 8:00 PM EST

Saturday

8:00 AM – 5:00 PM EST

24/7

(Automated Telephone Banking Service)

General

Telephone:

(305) 441-5555

Toll free:

1-866-649-8846

Toll free outside of U.S:

Venezuela: 0-800-100-5988

Monday – Friday

9:00 AM – 5:00 PM EST

General

Telephone:

(305) 460-4033

Toll free:

1-866-905-5230

Monday – Friday

8:30 AM – 5:30 PM EST

24/7

(Automated Telephone Banking Service)

Amerant Mortgage, LLC

For information on our mortgage products and services, click here.

Amerant Mortgage, LLC (NMLS ID #50993) is a subsidiary of Amerant Bank, N.A., a national banking association headquartered in Coral Gables, Florida.

Telephone:

(786) 805-6580

Toll free:

1-844-200-8638

Request Information or Notice Error for Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to Home Equity Lines of Credit.

Request Information or Notice Error for Existing Residential Mortgages

Notice of error and/or requests for information must be sent to:

Amerant Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number.

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.