First, you should enroll your email address or U.S. mobile number with Zelle^® through your mobile banking app and associate it with your small business banking account. Second, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

You can also request payments directly through your mobile banking app by clicking “Send Money with Zelle^®,” selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from) and tapping “request”.
If your customer is using Zelle^® through their bank’s mobile app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

There are a few ways you can encourage your customers to pay you with Zelle^®.
o Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
o Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
o Use Zelle^® to request money¹ from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).
o Add pre-approved Zelle^® content to your business website: zellepay.com/smallbusinesstoolkit.

Please note, you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

To request money with Zelle^®, select “Send Money with Zelle^®” in your mobile banking app, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.²

Neither Amerant nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Yes, small businesses are charged $2.00 per transaction they receive or send. Please review fee details for more information in our Miscellaneous Service Fees Schedule.

Transaction fees⁵ are charged as a monthly total and are reflected on your statement as a separate fee for incoming and outgoing payments.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their mobile banking app don’t need to do anything different to send money to a small business – they use the existing Zelle^® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses¹, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.

Personal use of Zelle^® does not incur fees but small businesses are charged $2.00 per transaction they receive or send. Please review fee details for more information in our Miscellaneous Service Fees Schedule.

No. Read the updated terms and conditions that were provided by Amerant Bank.

Small businesses are charged $2.00 per transaction they receive or send. Please review fee details for more information in our Miscellaneous Service Fees Schedule.

To get started, log into Amerant’s online banking or mobile app. To enroll a small business bank account with Zelle^®, you must use a different U.S. mobile number or email address than the one
you used to enroll your personal bank account with Zelle^®.

For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle^® transactions.

All that’s needed is an email or U.S mobile number and you must have a business checking account with Amerant.

Please call our Customer Service at  1(855) 263-7268 so we can help you.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle^® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending money to users enrolled in the Zelle^® app. If you sent money to the wrong person, please immediately call our customer support team at  1(855) 263-7268 so we can help you.

Yes, $2,500 daily and $7,500 monthly.

There is no limit on the amount of transactions you can send with Zelle^®.