Zelle^® is a convenient way to send and receive money with friends, family and others you trust through your bank or credit union’s mobile app or online banking.  All you need is you recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle^®. Your account information and activity stay private. Zelle^® is available in over 2,200 bank and credit union apps, so you can send money to friends and family even if they don’t bank at Amerant.¹

You can send, request, or receive money with Zelle^®. To get started:

• Log into Amerant Online Banking^SM or Amerant Mobile^SM app.
• Select  Zelle^® from the Move Money menu option.
• Accept the terms and conditions, and select Get Started.
• Select or enter your email address or U.S. mobile phone number.
• You may be required to verify your information via a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle^®.

To send money using Zelle^®:

• Simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number)
• Add the amount you’d like to send and an optional note.
• Review and hit “Send”. The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®:

• Choose “Request.”
• Select the individual(s) from whom you’d like to request money.
• Enter the amount you’d like to request.
• Include an optional note, review, and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your Amerant Bank account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Amerant Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Keeping your money and information secure is a top priority for Amerant Bank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your Amerant Bank account safe.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.¹

Since money is sent directly from your Amerant Bank account to another person’s bank account within minutes¹, Zelle^® should only be used to send money to friends, family and others you trust..

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Neither Amerant Bank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.