IMPORTANT INFORMATION: Before you login to our new Amerant Mobile BankingSM, please login to Amerant Online BankingSM. Learn More
couple checks mobile bank account

Amerant Online BankingSM & Amerant MobileSM

Welcome to the Future of Banking.

We’re continuously looking for new ways to bring you better, more efficient digital banking services that give you control over managing your finances. As part of that commitment, we’re upgrading our core processing system to provide a new online and mobile banking experience.

investor reviews asset allocations on laptop

The New Amerant Online BankingSM & Amerant MobileSM

Monday, November 6 at 9:00 am ET

First, visit amerantbank.com and log in to online banking using the new User ID and Password information that was emailed to you. Then, download the new Amerant MobileSM app from your app store and enjoy your new experience.

IMPORTANT: On Monday, November 6 you MUST first log in to online banking on your desktop to validate your identity and activate your new service before you attempt to log in to the mobile app. If you attempt to log in to the mobile app without first logging in to online banking on your desktop, your account access via mobile banking will be blocked for 24 hours to protect the security of your account. This block cannot be reversed until the 24 hours has expired.

Manage Your Money in Online & Mobile Banking

Digital Services More Ways We’re Here to Help

Zelle®

Bill Pay

Mobile Check Deposit

Wire Transfers

External Transfers

Internal Transfers

Account Alerts

Welcome Dashboard

Welcome dashboard with a summary of your account balances and view of alerts and notifications. Choose your preference of tile or list view.

Money Management MX Personal Finance tool

New! Money Management MX Personal Finance tool that helps you create a budget, set spending alerts, view your whole financial picture when you add accounts at other financial institutions and more.

FAQ Guide

Search our FAQ for answers to your questions

Contact Us


305-629-1260 | 1-855-806-8125 | Monday to Friday: 7:00 AM – 8:00 PM ET | Saturday and Sunday: 8:00 AM – 5:00 PM ET.

older woman points to something on the laptop to show to her father

Next Steps to Prepare for the New Amerant Online BankingSM & Amerant MobileSM

What You Can Expect and What You Need To Do

Automatically Transfers: Yes

Action Needed: None

Automatically Transfers: Yes

Action Needed: None

Automatically Transfers: Yes

Action Needed: None

Scheduled recurring bill payments set for November 3, 2023, or later will automatically convert to our new platform.

Action Needed: If multiple recurring payments are scheduled for the same payee, only one will convert. You must schedule the non-converted payment in our new platform.

Automatically Transfers: Yes, 6 months of history will be available to view beginning on November 10, 2023

Action Needed: None

Automatically Transfers: No

Action Needed: Save wire recipient information

Automatically Transfers: Yes, up to 12 months of statements

Action Needed: Download and save account statements & notices older than 12 months

Automatically Transfers: Yes. 365 days of transaction history will be available starting Monday, November 6.

Automatically Transfers: Yes. Continue to use your current debit card and PIN.

Important Information: From November 2 until November 6, debit card transaction limits will be temporarily reduced for ATM withdrawals and for point of sale transactions.

Action Needed: None

customer checks personal checking account on her laptop at home

Important Reminder:

You MUST follow these steps in the order below the first time you access your account online to successfully validate your identity and activate your new online and mobile banking experience.

    1. Review the email we sent you with information about your new temporary password.
    2. Visit the amerantbank.com desktop portal on your computer or using the browser on your smartphone and log in to Amerant Online BankingSM using your User ID and temporary password.
    3. Reset your password in Amerant Online BankingSM:
    • Must be at least 8 characters long
    • Must include at least one special character (Ex: ! @ # $ % ^ & * , . < >), one uppercase letter, one lowercase letter and one number
    • Cannot be the same as the User ID

DO NOT use your temporary password to attempt to log in to Amerant MobileSM before following the steps above to log in to your Amerant Online BankingSM account. If you attempt to log in to Amerant MobileSM first, access to your account via mobile banking will be locked for 24 hours for your security. This mandatory block cannot be lifted prior to the 24 hour expiration.

Take Action Beginning Monday, November 6

Download the new app –

 

IMPORTANT REMINDER: DO NOT use your temporary password to attempt to log in to Amerant MobileSM before following the steps above to log in to your Amerant Online BankingSM account. If you attempt to log in to Amerant MobileSM first, access to your account via mobile banking will be locked for 24 hours for your security. This mandatory block cannot be lifted prior to the 24 hour expiration.

Set up eBills

If you have a recurring payment and the next payment is scheduled on or after November 3, 2025 (more than TWO years in the future) you need to reschedule that payment.

Add payment recipients by importing contacts from your device or typing in their information

Re-accept the e-delivery agreement

Set up wire transfers templates

  • Set up scheduled external transfers.

Click on your Intuit product below for detailed instructions

Quicken®
QuickBooks® Desktop
QuickBooks® Online
Mint®

For Intuit software support, please contact 1-800-4INTUIT (1-800-446-8848) or https://www.intuit.com/support/.

For connection issues, please contact Amerant’s Customer Call Center at 1-855-AMERANT.

If you use DirectConnect for Quickbooks (Windows and Mac) or Quicken (Windows and Mac), please contact us at 1-855-AMERANT to make sure we enable you for DirectConnect to ensure you have no issues connecting to the services.

Set up account alerts

Enroll in the new Money Management MX Personal Finance tool

More Ways We’re Here to Help

Two ways to get support:

Contact us at:

305-629-1260 | Toll-free: 1-866-806-8125 |
Venezuela: 0-800-100-5469
Monday through Friday – 7:00 am to 8:00 pm ET |
Saturday and Sunday – 8:00 am to 5:00 pm ET

Send us a secure message via online or mobile banking:

Prior to November 3: Alerts > Secure Mail > New Message
Beginning November 6: Self Service > Secure Messaging > Compose Message

Answers to Questions

Why is Amerant making this change?

We are upgrading our core banking system to provide you with enhanced service, security and convenience benefits when banking digitally. As we continue to add even more features, look for on-going announcements about new banking services.

On November 6, can I log in to Amerant Mobile as usual to handle my banking?

For your account security, on November 6 you must first log in the Amerant Online BankingSM on your desktop computer to validate your identity before you attempt to download and log in to the updated Amerant Mobile app for the first time. If you try to log in to Amerant Mobile first, mobile access to your account will be subject to a mandatory 24 hour block that cannot be removed, to protect the security of your account.

How do I log in to Amerant Online BankingSM on November 6?

You must follow these steps in the order below the first time you access your account online to successfully validate your identity and activate your new online and mobile banking experience.

  1. Review the email we sent you with information about your new temporary password.
  2. Visit the amerantbank.com desktop portal on your computer or using the browser on your smartphone and log in to Amerant Online BankingSM using your User ID and temporary password.
  3. Reset your password in Amerant Online BankingSM:
    • Must be at least 8 characters long
    • Must include at least one special character (Ex: ! @ # $ % ^ & * , . < >), one uppercase letter, one lowercase letter and one number
    • Cannot be the same as the User ID

DO NOT use your temporary password to attempt to log in to Amerant MobileSM before following the steps above to log in to your Amerant Online BankingSM account. If you attempt to log in to Amerant MobileSM first, access to your account via mobile banking will be locked for 24 hours for your security. This mandatory block cannot be lifted prior to the 24 hour expiration.

Is my checking or savings account number changing?

No, your checking or savings account number will remain the same and automatically migrate to the new Amerant Online BankingSM and Amerant Mobile BankingSM.

Is my Certificate of Deposit account number changing?

Yes. You will receive a separate communication about your CD, including your new CD account number as of November 6 and renewal options at maturity. Rest assured, the terms and interest rate of your current CD remain unchanged through the date of maturity.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Quicken® and the Quicken® logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.

Member FDIC