We have received reports of scammers posing as bank representatives in attempts to gain access to customers’ accounts and funds.
What’s Happening:
- Scammers are spoofing financial institutions’ phone numbers, making calls to customers that appear legitimate.
- They pretend to be bank representatives and may reference recent (real or fabricated) transactions to appear credible.
- Scammers attempt to trick customers into clicking malicious links, providing sensitive information (login credentials, one-time passcodes, token information, and other sensitive data), or granting access to online banking.
- Their goal is to take over existing accounts or deceive victims into authorizing payments—such as ACH transfers or wire transfers—to accounts controlled by the fraudsters.
- Scammers create a sense of urgency or fear, such as claiming your account will be frozen or that a large, unauthorized transaction requires immediate action.
Protection and Prevention
- Verify Independently: If you receive an unexpected call from your financial institution, hang up and contact them using a trusted phone number.
- Be Skeptical of Requests: Legitimate banks will never ask for your password, PIN, one-time passcode, token information, or other sensitive data through text, email, or unsolicited calls.
- Use Official Amerant Websites: Avoid clicking on unsolicited links sent via SMS. Access Amerant Bank only through these verified URLs:
- https://www.amerantbank.com/ (login through the sign-in module)
- https://banking.amerantbank.com/ (Amerant Personal Online Banking)
- https://secure.amerantbank.com/ (Amerant Business Online Banking)
Amerant Bank Will Never Ask You For:
- Online banking User ID or password
- One-time passcodes
- Token information
- Send you links to click to “verify your identity”
If You Receive a Suspicious Call or Message, do not share any personal or account information. Hang up immediately and contact Amerant directly at (855) 263-7268 or visit your nearest branch.
To keep your account secure and private information safe, visit our Security Center for more tips and advice on how to spot scammers.
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